Service Coordinator

Dekalb, IL, Rockford, IL, Sauk Valley, IL
Posted 2 weeks ago


  • Your primary dedication is to the Service Department and all customers of Raynor Door Authority. You will play a role in the overall success of our customer service, technicians, and profitability. This position reports directly to the head of the service department and is based in Rockford, IL.
  • Phones are a major portion of your daily activities.
    • Answering, transferring, and customer relations.
    • You will be a main part of our First Impressionists Team.
  • Assisting walk-in customers when it relates to service.
  • Entering, scheduling, coordinating, and reviewing service orders.
  • Opening the store at 6:45am daily.


Qualifications & Attributes

  • Customer service orientated.
  • Positive attitude.
  • Humble leader.
  • Clear Communicator.
  • Problem solving/critical thinker.
  • Adaptive and innovative.
  • Technologically inclined.
  • Good time management and organizational skills.
  • Manages deadlines.
  • Ability to multi-task & prioritize.
  • Driven for success.



  • Entry annual base pay $45,000 – $55,000.
    • Negotiable based on skillset.
    • Annual raises and profit share eligible.
    • Full line of benefits including a 401K plan.
  • Raynor Door Authority of Illinois is a group of 3 locations serving northern Illinois and southern Wisconsin. We have 30+ employees and consider ourselves an employee first, family environment.
    • Core Values include:
      • Integrity, Positivity, Grit, Servitude, Team-player, Family


Please direct all applications and inquiries to

Principals only. Recruiters, please don’t contact this job poster.
Do NOT contact us with unsolicited services or offers

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